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Journal Articles
Journal: Facilities
Facilities (2013) 31 (5-6): 194–207.
Published: 29 March 2013
... and identifies several critical dimensions affecting customer satisfaction, which deliver useful information for FM managers who intend to fulfil customer expectations. Eddie C.M. Hui can be contacted at: bscmhui@polyu.edu.hk © Emerald Group Publishing Limited 2013 Facility management service...

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