...Chaiwat Riratanaphong; Sorawis Limjaroensuk Purpose Feedback from condominium occupants on multi-generational condominium facility services makes it possible to identify areas in need of improvement and development concerning facilities management in this residential project type. This paper aims...

...Andrea Pelzeter; René Sigg Purpose The purpose of this paper is identification of a methodology to determine CO₂ emissions through facility services on an approximate and sufficiently accurate basis. This methodology is to be used by German practitioners for request for proposals (RFPs...

... of inquiry from the commercial real estate sector into the emerging field of professional residential facility services. In particular, the study adds to the discussion on supply strategies and design, offering a service provider perspective to the organisation of service supply in housing. Facilities...

...Anna Aaltonen; Eeva Määttänen; Riikka Kyrö; Anna‐Liisa Sarasoja Purpose The aim of this study is to identify and understand the role of facility services in the environmental performance of existing office buildings. Design/methodology/approach The study observes how a facilities management...

...Markku Heimbürger; Perttu Dietrich Purpose The focus in the facility service business has traditionally been on operative level outcomes such as customer satisfaction and technical quality. These measures do not support business relationship management and co‐creative development. The article aims...