...Dr Antje Junghans; Suvi Nenonen; Anna-Liisa Sarasoja Purpose – The goal of this paper is to present a description of ongoing PhD-projects as a part of facilities management (FM) research in Finland. Design/methodology/approach – The empirical evidence is collected from PhD-research projects...

... The study is conducted in a globally operating organisation in Finland and, due to similarities, the results could also be applied in other countries to bring new insight and direction to value creation. Practical implications The methods and practices of lean management can be used by FM organisations...

... Office building Finland Buildings Sustainable development The purpose of this research is to identify the role of FM service processes in the environmental performance of existing office buildings. It is hypothesized that FM service processes play a central role in an office building's...

.... The people interviewed worked for the largest service provider companies in Finland and their customers. Findings Results yielded by this study comprise the classification of service innovations and the factors that create requirements and barriers for the service innovations in the FM service sector...

... 1,100 office employees in Finland. The survey included questions concerning user preferences in terms of location, buildings, workspaces, and services. The analysis starts with a principal component analysis (PCA). The respondents are divided into five clusters based on their year of birth...

... acts. The victimization of customers is a particular threat for retail and service businesses whose primary function is to serve customers. Security products Retail management Surveillance Entrepreneurs Finland © Emerald Group Publishing Limited 2010 Arto Lindblom can...

... Group Publishing Limited 2009 Customer satisfaction Construction industry Customer services quality Finland Customer satisfaction has gained very much attention in the last few decades in all areas of production. In an increasingly competitive and dynamic environment, greater...

... have been collected, they can then be analysed. If a survey is conducted, then statistical methods are applicable. If the customer experience is studied by interviews, more qualitative methods are applicable. (Stauss and Weinlich, 1995). Workplace User studies Finland An understanding...

...Tore I. Haugen; Arto Saari; Matti Kruus; Aimo Hämälainen; Juhani Kiiras Purpose Nowadays it is typical that the precise use of a building becomes clear during construction. Current building processes do not support this in Finland. The objective of this study is to present a novel systematic...

... Group Publishing Limited 2005 Customer requirements Management training Project management Finland Traditional programming concepts often identify workplaces in relation to design. Many authors (e.g. Coles, 1990 ; Lindkvist, 1996) argue that the most significant design problems...

... with the consumers (Brat, 1996) or end‐users of the services provided. multi‐level interaction building; communication and information processing for building trust between partners; and improvement of communication between boundary‐spanning personnel. Buildings Finland Strategic alliances...

... studies Finland The transaction in the studied case included facility maintenance, ensuring the appropriate condition of buildings, technical systems and optimal indoor conditions, and move management functions. The fact that the client and its activities affect the service quality made it hard...