.... The 36 case studies on FM best practice shows that a development in this direction is taking place at least in the Nordic countries in Europe. This change has enormous consequences for the need for knowledge within FM. Cost reductions can be achieved by use of general management principles and methods...

... at: c.heywood@unimelb.edu.au © Emerald Group Publishing Limited 2010 A ffective psychology Facilities General management Environmental psychology Local government Australia Managers of facilities are challenged about performance on two fronts: first, through assessment of performance...