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Keywords: Importance performance analysis
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Journal Articles
Journal: Facilities
Facilities (2021) 39 (7-8): 470–487.
Published: 23 November 2020
... as an instrument to collect quantitative data, whereas the interview was used to collect qualitative data. Descriptive and inferential statistics and importance-performance analysis models were used to analyse the quantitative data, whereas content analysis was used for the qualitative data. Findings...

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