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Keywords: In-house management
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Journal Articles
Journal:
Facilities
Facilities (2021) 39 (9-10): 635–651.
Published: 20 January 2021
... on this study is on services that are directed to the building, as it studies the cleaning service. Service recovery quality refers to when the service is not up to standard and a mistake is reported and how this is taken care of. Outsourcing Student satisfaction In-house management Cleaning services...
Journal Articles
Journal:
Facilities
Facilities (2017) 35 (9-10): 573–587.
Published: 04 July 2017
... setting is governed by the contract, in detail constituting work tasks, and in the in-house management setting, there is freedom with responsibilities instead of regulations. Research limitations/implications The research in this paper is limited to Swedish commercial real estate sector. Practical...
