... seating, toilets and elevators among others. These accessibility limitations contribute greatly to the disadvantage and marginalization faced by SWDs, leading to deprivation and exclusion. Practical implications Creating an inclusive environment, especially for SWDs, requires access to adequate...

.... Findings For inclusion, a standard for TGSIs is important. It is an effective tool in design quality assurance. There are three perspectives to ensuring the quality of a design standard: policy, implementation, and management. Research limitations/implications Further case studies are expected...