... knowledge and information gaps during the handover process. Design/methodology/approach The study applied a qualitative approach involving a literature review and an archival analysis of information flow in the studied cases of a construction project, followed by a cross-cases analysis and expert...

... Information flow Waste elimination Impacts of poor quality of information Waste in production and information-intensive environments can be generated by many sources. In healthcare, 46 per cent of administrative work hours are spent in information-related activities, creating no value for clients...