...Paul Carder Follows a previous paper which outlined a “performance pyramid” model, designed to enable interface managers to relate the key performance indicators of their business to working environment effectiveness. The concept allows managers to communicate more easily the value‐added...

...Paul Carder Follows a previous paper arguing that a new breed of “interface manager” is emerging, bridging between an organization’s core business and its total working environment. To support this role, a new form of performance knowledge is needed, and will be created by combining business...