... digitalisation and the implementation of FM ISO standards. This will be achieved through the following research questions: What is the significance of sustainable digitalisation and ISO FM standards to the built environment? What is the link between FM key performance indicators (KPIs), sustainable...

... An exploratory sequential mixed approach was adopted in the study to collect and analyse data. A case study strategy was adopted in the initial phase to explore the current HK practices, and to determine the applicable key performance indicators (KPIs) found through literature. Semi-structured interviews were...

... follow-up research has later been carried out (Hvide et al., 2013 ; Letting, 2013 ; Hareide et al., 2015). Key performance indicators Building performance evaluation Strategic asset management Information and decision-making Methodologies for building performance evaluation...

... is to have a closer look at the appraisal of workplace change by the end users. Design/methodology/approach – A review of the literature traced various performance measurement systems with different performance areas and key performance indicators (KPIs). Three case studies were conducted, two...

...' healthcare, which all contribute towards the sustainability of existing buildings. However, there is a lack of effective performance indicators to measure the sustainability of BEER projects. The aim of this paper is to formulate a list of key performance indicators (KPI) for the sustainability assessment...