... on sustainability dimensions that contribute to the knowledge management (KM) system in India. Design/methodology/approach This study advances existing literature by incorporating sustainability dimensions into the traditional SERVQUAL framework for assessing workplace service quality, distinguishes itself from...

... and facility management [FM] organisational performance) in the model of FM organisational performance. Design/methodology/approach The paper reviews the theoretical studies empirically to all of the knowledge elements (learning culture, intellectual capital and knowledge management) literature, mediating...

... Limited 2012 Culture Multi‐generational Workplace design Workplace productivity Management Team working Knowledge management Shifting values and, cultural and social norms throughout the twentieth century have impacted on people in many different ways leading to a whole array...

...Muhammad Najib Razali; David Martin Juanil Purpose This paper seeks to identify the manner in which the knowledge management (KM) concept can be implemented in property management companies in Malaysia. Design/methodology/approach The KM strategies for property management companies were...

... Knowledge management Learning Australia The organizational environment of a CoP is conducive for dealing with unstructured or wicked problems, because traditional organizational boundaries are dismantled and people view their social network as a mechanism for legitimising their ideas. Many...

.... Office buildings Productivity rate Creative thinking Knowledge management Design © Emerald Group Publishing Limited 2011 Francis Duffy can be contacted at: fduffy@degw.com This is not the place for a detailed critique of the scientific literature that records attempts to find links...

... and Holtham (2000) and Heerwagen et al. (2004) do discuss knowledge management/innovation in more detail, but relate facilities to it based on literature study of (similar types of) studies; they do not provide empirical evidence. So it is not clear in the current literature if the layout has...

... the community on what appears to be a pivotal crossroads in the development of the discipline. Zehra Waheed can be contacted at: zehrawaheed@hotmail.com © Emerald Group Publishing Limited 2009 Facilities Knowledge management Strategic management Competences Competence is putting...

...Paul Dettwiler; Murray Bainbridge; Edward F. Finch Purpose The purpose of this paper is to assess the role of computer‐aided facilities management (CAFM) in the delivery of knowledge management solutions. It aims to highlight the increasing problem of “attention” as a limited resource amongst...

... is of increasing concern to the public and plays an important role in the property market today. This paper aims to show the nature of property professionals' acquisition, sharing and reuse of knowledge in their work. Design/methodology/approach To better understand the practices of knowledge management (KM...

...Paul Dettwiler; Patrick S.W. Fong; Paul Dettwiler Purpose This article interweaves the disciplines of knowledge management and entrepreneurship, where the purpose is to develop a model that depicts the knowledge creation relationship of entrepreneurial firms in particular and its environmental...

... Knowledge management Perception Training Hong Kong Sustainable development is unattainable without sustainable buildings. Interestingly, although many descriptions on what is a “sustainable building” have been offered (John et al., 2005), there has been no agreement on a single...

... significantly to our understanding of the control of HAI from a non‐clinical perspective. © Emerald Group Publishing Limited 2005 Knowledge management Performance management Quality management Buildings Health services Diseases Healthcare associated infections (HAI) by definition means...

... and research done so far can be classified by their focus on organisational culture and behaviour, individual and group behaviour, mapping spatial behaviour, knowledge management, sociological third places as informal meeting places outside the work environment, workplace planning and process architecture...

... buildings, particularly office buildings. © MCB UP Limited 2000 Intellectual property Briefing Information resource management Strategic facilities management Knowledge management The future of facility management in the office sector appears to be taking two divergent paths, both...