...Tuuli Jylhä; Maila Elina Suvanto Purpose – This paper aims to analyse the quality of information and its impact on the facility management (FM) service processes from a lean management perspective. Waste has a key role in lean management when improving productivity. Unfortunately, the potential...

... based around a case process. The study considers the current value creation processes against the theory of lean management. Findings The lack of literature shows that the overall value creation process has been neglected. The case findings indicate that the FM process does not support comprehensive...