...Daryl May; James Pinder Purpose The purpose of this paper is to investigate the extent to which practicing National Health Service (NHS) facilities managers thought that the contribution of facilities management (FM) could be measured in terms of health outcomes. Design/methodology/approach...

...Francis Duffy Argues that measurement is the foundation of the new discipline of facilities management. Advocates increased rigour in the invention and use of measurements, greater awareness of consumers, balance between supply and demand, and making measurement data open. Offers suggestions...