...Peter Palm Purpose This paper aims to investigate how the students perceive the cleaning of the university, from an in-house and outsourced perspective. Design/methodology/approach This research is based on a survey conducted in the different university buildings with a total of 240 students...

...Huiying Hou; Daniel C.W. Ho; Jacky K.H. Chung; Kelwin K.W. Wong Purpose This paper aims to identify the factors that affect facilities management (FM) service outsourcing. Design/methodology/approach Five focus group discussions (FGDs) were conducted for this study. A total of 25 professional...

...B.A.K.S Perera; M.H.S. Ahamed; Raufdeen Rameezdeen; Nicholas Chileshe; M. Reza Hosseini Purpose The purpose of this paper is to explore sourcing strategies for facilities management services using core-competency theory of outsourcing. The aim is to develop a screening framework for deciding...

...Ying Ying Cui; Christian Coenen Purpose – The purpose of this study is to examine the relation between relationship value and relationship quality in the business relationship between customers and facility management (FM) suppliers. To investigate the relationship value in outsourced FM services...

...Mohammad A. Hassanain; Sadi Assaf; Abdul-Mohsen Al-Hammad; Ahmed Al-Nehmi Purpose – The purpose of this paper is to present the development of a multi-criteria decision-making model for use by maintenance managers to consider before making a decision on outsourcing. Design/methodology...

...Bernard Drion; Frans Melissen; Roy Wood Purpose The objective of this paper is to examine the continuing debate over the nature, scope and definition of facilities management and the implications of FM practice in the field of outsourcing for the development of the field and the profession...

...Caroline V. Plane; Andrew N. Green Purpose The purpose of this study is to explore the causal link between procurement route and ongoing buyer‐supplier relationship. Design/methodology/approach The research draws on literature in the areas of: facilities management (FM) outsourcing; purchasing...

... by hospital staff and through a service level agreement with a government agency, each with and without outsourcing from private sector services providers works for some trades of HES. Design/methodology/approach Performance of HES was measured by end‐users' perception obtained through a questionnaire...

...Roberto Cigolini; Giovanni Miragliotta; Margherita Pero Purpose This paper aims to focus on the outsourcing facilities management (FM) services in small to medium‐sized enterprises (SMEs). Design/methodology/approach The paper employs a Define‐Measure‐Analyze‐Improve‐Control (DMAIC...

...Joseph Lai; Francis Yik; Phil Jones Purpose The recession in the late 1990s in Hong Kong has triggered many commercial building owners to cut operation and maintenance (O&M) cost via outsourcing. The purpose of this paper is to investigate the dominant expenditure on O&M service...

...Mohammad A. Hassanain; Saleh Al‐Saadi Purpose The aim of this paper is to present a framework model for outsourcing asset management services in municipalities. Design/methodology/approach The authors have analysed the outsourcing of asset management services in the municipal sector. A survey...

... limitations/implications The sample size is small. This study reflects the field practice of outsourced building management of a few large and dense residential estates in Hong Kong. Further validation is necessary elsewhere. Practical implications This is a useful source of information for building...

...Francis W.H. Yik; Joseph H.K. Lai Purpose To explain the recent emergence of the trend of outsourcing for building services operation and maintenance (O&M) work for commercial buildings in Hong Kong and to predict its future development. Design/methodology/approach Based on economic...

...Anssi Salonen A company, outsourcing support services which are essential for the continuity of the company, may want to secure smooth functioning by tying a closer relationship with the service provider. While companies are modifying their support service sourcing strategies into alliances...

... occupancy; and extent of labor outsourcing. The effects of the above parameters and variables were examined and quantified, employing coefficients and diagrams, using analytical and statistical analysis. The coefficients and diagrams developed were integrated into four key performance indicators...

... tendering and best value, impact on the arrangements involved in the schools project. © MCB UP Limited 2002 Facilities management Compulsory competitive tendering Outsourcing Finance Schools In early 2000 Glasgow City Council (2000a) approved plans for the UK’s largest secondary...

... or outsourced providers deliver the services to these Trusts, and how these providers are assessed for satisfactory performance. In addition, through a series of structured discussion forums, users’ requirements for the development of standardized performance metrics are established for the future management...

... © MCB UP Limited 2000 --> Business travel Outsourcing Cut costs by outsourcing business travel Keywords: Business travel, Outsourcing Travel is one of the top five expenditures for most companies, but money can be saved and service improved by outsourcing...

... Records the increasing trend toward outsourcing some of the activities of human resource departments, and presents figures from the USA; discusses the reasons why outsourcing is considered in this area, and reviews the type of services that are outsourced most frequently. Maintains that each...

... ‐ all considerations that arise during a tendering and negotiating process. Communications Computer outsourcing Facilities management Information technology Outsourcing Behind every successful facilities management (FM) partnership lies a rigorous planning and preparation process. However...