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Keywords: Passenger experience
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Journal Articles
Finding the way: enhancing user experience through effective signages at crowded railway stations in India
Available to Purchase
Journal:
Facilities
Facilities (2025) 43 (13-14): 970–999.
Published: 05 August 2025
.... These evidence-based recommendations provide railway authorities with actionable solutions that can simultaneously improve passenger experience and operational efficiency. Originality/value To the best of the authors’ knowledge, this is the first comprehensive research examining signage systems at IR...
