...Mariam F. Alkazemi; Sara Bayramzadeh; Nouf B. Alkhubaizi; Ayman Alayoub Purpose The purpose of this study is to explore the role of the physical environment in patient satisfaction ratings as communicated in narratives on the social media platform such as Facebook. Design/methodology/approach...

...Jan Golembiewski; Nathan H. Perkins Purpose Participation by patients, staff and visitors in healthcare design and planning offers multiple benefits in addressing the complex challenges of creating salutary environments for hospital patients, staff and visitors. The purpose of this paper...

...Lisa Miller; Daryl May Purpose From December 2005, patients in the UK needing an operation will be offered a choice of four or five. These could be NHS trusts, foundation trusts, treatment centres, private hospitals or practitioners with a special interest operating within primary care...

...Anders Melin; Jan‐Åke Granath How will the relationship between patients, the service level and the geographic conditions in healthcare develop in the future? The task will be of great impact for location of new properties and the use of existing healthcare buildings. In order to improve healthcare...

...Daryl May; Louise Smith In the year 2000, the UK government promoted the concept that hospital services be shaped around the needs of the patient to make their stay in hospital as comfortable as possible and advocated the introduction of a ward housekeeper role in at least 50 per cent of hospitals...

... quality for the handicapped children and enhanced communications between the professionals, patients and their families. © MCB UP Limited 2003 Facilities management Hospitals Patients … cultivate organization transformation and development through a multi‐disciplinary team approach...