... of facility performance assessment and shows wider applicability; thus, it could be utilized by practitioners for a holistic assessment of a wide range of facilities. © Emerald Group Publishing Limited 2010 Performance measurement (quality) Quality indicators Critical success factors Facilities...

... Quality indicators Hong Kong The location of the workplace greatly influences the travelling habit of citizens as well as environmental quality. When the workplace is situated far away from residents' homes, citizens have a tendency to own and use private cars. As pinpointed by Hopkinson...