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Keywords: SERVQUAL model
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Journal Articles
Preliminary framework to manage tenant satisfaction in facilities management service encounters
Available to Purchase
Journal:
Facilities
Facilities (2018) 36 (3-4): 171–194.
Published: 05 March 2018
... focused on gaining insights into FM encounters in commercial sector and applicability of service attributes under SERVQUAL model. The detailed survey concentrated on determining tenant perceptions on satisfactory levels of service attributes developed in the preliminary study and relationships between FM...
