... al., 2008). Nik Elyna Myeda can be contacted at: elyna@um.edu.my © Emerald Group Publishing Limited 2014 Facilities management Service delivery FM development and Growth BIFM (2007) has suggested a few stimulating factors for FM growth. Global competition is one...

..., by individual entrepreneurship or by a strategic decision (Sundbo, 1997). The following will explain four trajectories that are relevant to FM innovation – technology, entrepreneurship, strategic decision and service professional. Service delivery Facilities Innovation Workflow Change management...

...Mohd Nazali Mohd Noor; Michael Pitt Purpose The purpose of this paper is to define facilities management and innovation in generic business contexts and critically discuss the role of innovation in facilities management service delivery. Design/methodology/approach The research adopts...

... insight into how both of these crucial factors can be strategically implemented into FM. Individual perception Job satisfaction Employee productivity Customer satisfaction Service delivery Matthew Tucker can be contacted at: m.p.tucker@ljmu.ac.uk © Emerald Group Publishing Limited 2008...

... Group Publishing Limited 2006 Local government Australia Performance management Service delivery Communities Using empirical data, this paper investigates the contribution which the physical performance of community facilities in local government makes to the strategic aim...