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Keywords: Service innovations
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Journal Articles
Journal:
Facilities
Facilities (2012) 30 (11-12): 517–530.
Published: 17 August 2012
...Elina Sillanpää; Juha‐Matti Junnonen Purpose The purpose is to clarify the concept of service innovation in the context of FM service and to map the factors that are critical for service innovations in the FM service sector. The research questions are: how can service innovations be classified...
