... Customer satisfaction Service quality Shopping mall Shopping centres China Shops (buildings) Facilities management (FM) is a term that encompasses a variety of activities to effectively manage built assets and deliver services (Amaratunga, 2000). Early FM emphasises “hardware...

...Bonnie Y.M. Lam; K.W. Chau Purpose The purpose of this paper is to identify and analyse the crucial variables of pedestrian flow value of the shopping centres in Hong Kong. Design/methodology/approach The study identifies the key determinants of pedestrian flow value (PFV) which is measured...

...Nik Hamidi Nik Mustapha; Edward Finch Purpose This paper aims to review the 28th BCSC Shopping Centre Management Conference and Exhibition 2007, held at Edinburgh International Conference Centre, Edinburgh, from 26 to 28 February 2007, organised by the British Council Shopping Centre (BCSC...

... Group Publishing Limited 2006 Heating and ventilation services Air Shopping centres Buildings Air diffusion Designing for comfortable internal conditions in buildings is a necessary goal for occupants' good health, well‐being and high productivity. The application of passive design...

...Michael Pitt Purpose The paper is intended to examine the performance of a group of UK shopping centres in regard to waste production and disposal over periods of two, three and four years. Design/methodology/approach The method adopted is the collection and analysis of data relating to waste...

..., designing and managing the sanitary facilities of shopping malls. © Emerald Group Publishing Limited 2005 Sanitary engineering Monte Carlo methods Shopping centres Hong Kong cf cumulative frequency (percent) L_s level of service (ps. per water closet...

... © MCB UP Limited 1999 --> Fire safety Shopping centres Kidde Thorn secures safety at Bluewater Keywords: Fire safety, Shopping centres As is the case in the newly opened Bluewater in Northwest Kent. This up-market development boasts 320 shops, restaurants...

... The British Council of Shopping Centres has a long-standing commitment to understand the economic changes that impact on the shopping centre industry and equally to be fully cognisant of the effect the industry has on society itself. © MCB UP Limited 1999 --> Economy Retailing...

...Phil Cowling Reviews the approaches to managing Merry Hill Centre, the second largest shopping centre in Europe which presents problems in standards of maintenance and customer comfort, particularly when reducing energy consumption forms part of the management equation. States that a strict regime...