... of understanding end‐users' real needs. To help in managing these issues, facility planners relied heavily on pedagogical and behavioural skills, rather than formalised methods as found in the literature. Practical implications The findings highlight areas of difficulty for managers and planners and how...

... of professional activity. The emphasis of this summary is on two aspects of the survey: the incidence of corporate real estate management (CREM) policies, functions and activities; and the assessment of knowledge or skills relevant to the CREM function in the future. Both are of paramount interest...

...; and the assessment of knowledge or skills relevant to the CREM function in the future. Both are of paramount interest to the educational institutions concerned with CREM on both sides of the Atlantic. This includes the educational organs of international organizations concerned with corporate real estate...

...Keith Alexander Reviews the existing skills and experience of facilities operations, areas which tend to have been neglected in favour of effective planning, design and specification, which represent the more professional approach to facilities management. Discusses the services which need...

... to detail is of prime importance, that senior management must show greater understanding of the strategic importance of the facilities role and that, though fundamental problems are common to all the cases,the solutions differ in each case and knowledge of detail becomes the vital skill. © MCB UP Limited...

...Keith Alexander Is the first in a series of articles and introduces the key facilities management skills necessary for achieving the business objectives of the new, changing organization. The level at which these skills are employed by organizations will determine the future shape of the profession...