...Chaiwat Riratanaphong; Sirikan Kanjanapanya Purpose This study aims to investigate the impact of service innovation strategies on tenant satisfaction in Grade B office buildings located in Bangkok’s central business district ( CBD ). It identifies how innovations in strategic planning, technology...

... in addition to the rent, office space and location. The quality of FM service can be attained with successful service encounters. Thus, this paper aims to establish an initial platform on which tenant satisfaction in FM service encounters can be achieved. Design/methodology/approach The preliminary survey...