..., for a discussion of these principles applied to UK higher education as a microcosm of a system undergoing a perturbation event). Facilities management Learning Organizational theory Trends The 1990s have been the decade of the service productivity challenge: the growing need to increase the value...

... is requesting the information and who will use it? This step is important for a number of reasons: © MCB UP Limited 1996 Benchmarking Data collection Databases Information Quality Trends The intention of this article is to raise the awareness that there is a cost premium in data...