.... Lam can be contacted at: bsplam@polyu.edu.hk © Emerald Group Publishing Limited 2013 Australia United Kingdom Public sector Hospitals Project finance Facilities management Framework Output specifications PPP/PFI hospitals A comprehensive desk-top study was conducted...

..., 1987 ; Wilkins and Chronicle, 1991 ; Wilkins, 1995) have been studied. Overall effects of the sensory environment on user's psychological and behavioural responses have largely been overlooked or ignored. United Kingdom United States of America School buildings Glare Lower sound frequencies...

... and building maintenance. Contractors Sustainable development Refurbishment Landlords Tower blocks United Kingdom Buildings Housing Residential property Similarly, some benefits of individual refurbishment scheme at the micro and macro‐levels are put forward by Mansfield (2009c...

... of computer science, built environment, architecture and education can be described respectively as: © Emerald Group Publishing Limited 2013 Expert panel Higher education Quality Value Property management United Kingdom Economic value added The role of higher education in enhancing...

... and Carlier, 1995 ; Verdoux, 2007). They varied in terms of models of care and management, therapeutic functions, and building typology. United Kingdom France Health care Mental illness Adults Mental health services Facilities Mental healthcare facilities Design Accessibility Universal design...

... embraces the concept of sustainability but is, in itself, a teaching tool for sustainability. Its design addresses three main issues named the “Triple Bottom Line”, namely environmental impacts, social concerns and economic performance. Benefits Refurbishment Sustainability Tower blocks United...

... literature with a focus on existing practices. The review highlighted a need for further research into contractor involvement in POE in the UK construction industry. An electronic questionnaire survey was produced and distributed to the United Kingdom Contractors Group. Subsequent semi‐structured interviews...

... Education Graduates Quality United Kingdom The UK built environment professional bodies, such as RICS, CIBSE and CIOB, have acknowledged the importance of facilities management and have formed facility management sub‐groups. There are 12,000 members of the Royal Institution of Chartered Surveyors...

... in practice. In June 2005, a similar POE was carried out at Braes High School in Falkirk (Scottish Executive, 2005). Both evaluation processes involved touring walkthrough interviews in and around the building. Primary schools User studies Quality control United Kingdom School buildings Best...

... Group Publishing Limited 2010 Buildings Construction industry Project planning United Kingdom Field theory is most applicable to this research for the following reasons: Adaptation projects constitute a large percentage of work carried out by the construction industry in the UK...

...@ljmu.ac.uk Relationship marketing United Kingdom The business world of today is in a state of extreme competition, which has led to the requirement for businesses to develop and maintain marketing strategies that will increase their competitiveness. There have been few publications examining how...

...). Abbas Elmualim can be contacted at: a.a.elmualim@reading.ac.uk © Emerald Group Publishing Limited 2009 Communication technologies Buildings Facilties United Kingdom The application of CAFM is becoming synonymous with the concept of intelligent buildings. Like any other social...

... objectives of the organisation. The importance of gathering service delivery data from a customer perspective in FM is clear. Benchmarking Customer satisfaction Performance management Facilities United Kingdom Ireland The CPMS will create a continuous improvement process allowing both...

..., revealing a somewhat tenuous relationship. © Emerald Group Publishing Limited 2009 Architecture Procurement Facilities United Kingdom In order to engage in a rounded introduction to post‐occupancy evaluation (POE) it is necessary to conduct a literature review of existing knowledge...

... then be applied to study specific aspects in more detail at later stages, if needed. © Emerald Group Publishing Limited 2008 Benchmarking Energy Customer satisfaction United Kingdom Different drivers have been pushing the international construction industry over the last decades to make...

.... Pavement quality: high quality pavement; and low quality pavement. 1. Tree along footpath: Open spaces Elderly people Leisure activities United Kingdom Choice‐based conjoint (CBC) differs from other methods used for assessing relationships or generating...

... Publishing Limited 2006 Patients Hospitals National Health Service Facilities United Kingdom In 2000, the UK Government published The NHS Plan which set out an ambitious strategy to create a health service that is more responsive to the citizens who pay for it and the patients...

... Performance measures National Health Services Data analysis Facilities United Kingdom The UK National Health Service (NHS) estate represents one of the most complex property portfolios in Europe; with the largest capital spend programme any UK organisation it has a market value of £23 billion...

... or provided by the market through a variety of contractual arrangements (Atkin and Brooks, 2000). Facilities Housing United Kingdom Sustainable development Communities Social enterprises along with other organisations within the voluntary and community sectors, are part of the social economy...

... leasing is flexible enough. As O'Roarty (2000) [7] points out, the level of perceived flexibility of tenure by business managers differs. These tenures are detailed below in order of perceived flexibility: Flexibility Return on investment Property management United Kingdom Corporate...