... with the staff of the exhibition's organizers representing the different exhibitions under study were carried out before, during and/or after the events to help identify the challenges and opportunities. Findings The exhibition value chain can be improved in several key activities. Several important...

... as humans. This paper attempts to shed some light on this evolution. The author considers the groundswell of activity that is likely to take place as facilities management addresses the virtual value chain as well as the physical value chain. The discussion in the paper is based in the research explored...

..., but also how the product was produced in terms of its design, manufacturing, marketing and servicing. © MCB UP Limited 1998 Benchmarking Surveys Value chain Cursory evidence suggests that benchmarking in relation to facilities management is commonly being incorrectly applied...