... and tested. Obstacles and financials have no significant effect on buildings’ perceived usability. The most important factors during early-phase planning that influence buildings’ perceived usability and lifetime value creation are measures promoting environment and life-cycle costs (LCC), FM, adaptability...

... of waste elimination has not been utilised in FM. Poorly managed information has already been recognised as a source of waste. Design/methodology/approach – The quality of information and related waste activities were studied in a value creation context through four in-depth case studies...

...Tuuli Jylhä; Seppo Junnila Purpose The aim of the research is to address why facility management (FM) processes do not support customer value creation. Design/methodology/approach An in‐depth analysis of the value creation process in the industry was analysed with 15 interviews and a workshop...