... practices. Root causes analysis Claims Productivity Site operatives Malaysia The construction sector plays a pivotal role in driving economic development, growth, and urbanisation, contributing up to 10% of GDP in many economies and employing approximately 10% of the global workforce...

.... Design/methodology/approach The site operatives were requested to rate the frequency of poor quality in 25 building elements/components. The frequencies of the poor quality were scored on a five-point Likert scale, ranging from least often to extremely often. The survey forms were administered...