..., the findings show that a lack of coordination between government, universities and industrial firms has hindered knowledge transfer between universities and industry. Such steps as utilising intermediaries to help broker effective collaborations and building trust-based relationships can help in socialising...

... in the service industry. Nevertheless, while knowledge is from the outset considered to be “the one sure source of lasting competitive advantage” (Nonaka, 1991 ; Caraca, 2004), tourism as an industry has been slow in adopting knowledge transfers (Cooper, 2006). As Buhalis and Cooper (1998) observe...