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Keywords: Public services
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Journal Articles
Journal:
Foresight
Foresight (2015) 17 (4): 332–348.
Published: 10 August 2015
... Service innovation Public services Design industry Service design “In a world beset by change, design does not remain untouched” (Heskett, 2001 , p. 25). With the advent of the so-called “knowledge economy” and increased global competitive pressure, the UK Design Industry[ 1 ] has gone through...
