The impact of CD‐ROM on reference service

Assesses the impact of CD‐ROM on reference information services in Ghanaian libraries via the results of a questionnaire which was sent to ten relevant libraries. The results reveal to what end CD‐ROM is being used, to what extent and to what advantage and disadvantage. Observes that although CD‐ROM appears to be beneficial to reference services, it is also highlighting various problems in information services in general. Also notes the problem of limited user access to CD‐ROM facilities owing to over‐protectiveness and lack of staff training.