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Adapted library buildings hinder rather than aid the optimum organisation and use of the library and information services, a situation which often puts librarians in difficulties by their reacting to problems, rather than anticipating them. A survey of some ten community libraries of the Kenya National Library Service (KNLS) was carried out in September 2000, the findings of which revealed to the contrary that most buildings had fulfilled their changed function and are effective functional libraries that provide “customers” with a choice of best value. In the survey, overall characteristics of the buildings are reflected in terms of type, size, method and calculations. Factors affecting use were examined using interview and observation methods.

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