Conflict resolution is crucial to nurturing workplace harmony and creating a positive environment. This study aims to evaluate the relationship between perceived fairness, choice of technology and conflict resolution in the case of full-time employees from various sectors. The scope is limited to examining the influence of perceived fairness (PF) and the impact of technology on interpersonal conflict resolution (ICR), with age and designation being control variables.
A quantitative research design was used, and data was collected through a questionnaire distributed to 450 respondents, with 420 participants’ responses included in the analysis. Structural equation modeling using the SmartPLS software was then applied.
The findings revealed that perceived fairness has a significant positive impact on interpersonal conflict resolution, as did the use of technology. Age significantly influenced the relationship, while designation did not show an important relationship.
The results suggest that organizations should prioritize perceived fairness in their policies and practices to create a conflict-resolving environment. Furthermore, they can leverage technology to enhance conflict resolution processes as the workplaces accept hybrid as a way of work. These findings can also guide practitioners in fostering positive workplace climates by effectively managing conflicts.
This study contributes to the existing literature by examining the relationship between perceived fairness, technology and conflict resolution. It expands understanding of the factors influencing conflict resolution and highlights the importance of fairness and technology. The findings have practical implications for organizations seeking to enhance conflict management strategies.
