The Application of Counselling Concepts to Interviewing in Reference Services

Identifies concepts adopted in interviewing clients during counselling. Explains their use in counselling and discusses their application to interviewing enquiries by reference librarians or information specialists. The concepts considered are: empathy, respect,concreteness, genuineness, immediacy, positive regard, understanding,unconditional regard, congruence and confrontation. Stresses the importance of establishing the correct relationship throughout the reference interview.