The purpose of this study is to explore whether social support at home or the workplace influences the associations of work-domain stressors and work-family conflicts. Moreover, this study empirically interrogates the role of energy depletion in these circumstances.
For the sake of empirical investigation, the data is collected from 368 employees in the banking sector of Pakistan through an employee intercept-based technique, preferring frontline employees who directly engage in face-to-face interactions with customers. This study used partial least square structural equation model technique for explaining moderation and mediation, along with hypotheses testing.
The findings of this study show the potential impact of work stressors, that is, workload and work stress, on energy depletion and work-family conflict. The workload was dominant for work-family conflicts, whereas the severity of work stress is more energy depletion. Social support at home and work also significantly moderates these positive impacts.
This study, thus, provides novel empirical insights regarding the impact of multidimensional work stressors on employees’ work-family conflict and energy depletion. In these circumstances, support from home and at work plays a significant role as a coping strategy.
