... Special libraries India Developing countries Performance measurement The library and documentation centre provides customised user‐oriented services to assist professional and research staff to get their information quickly, accurately and comprehensively, through “profile‐matched and identified...

...Briony Train; Judith Elkin Until recently, performance measurement in public libraries had largely failed to address the issue of evaluating the quality of service provision. Investigates the potential to measure the impact on staff and users of reader development, currently a key concern...