... and is purchasing a bike repair station. Recently attention has focused on that institution’s plan to lend sewing machines. An article in the local media explained the rationale: Library services Public libraries Library users Customer orientation Information society Librarianship For the past...

...Ana Reyes Pacios Lozano A brief review of the concept connotations in the area of information services is carried out, trying to stress the implications of being “customer oriented” as the most important component of marketing. A model to measure the level of the library’s orientation toward its...