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Keywords: Customer services quality
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Journal Articles
Library Review (2010) 59 (4): 261–273.
Published: 20 April 2010
... in the service literature. Whereas Kyrillidou (2005) believes that culture of assessment in libraries has strong international dimensions as there is much potential for international collaboration on assessing library service quality. © Emerald Group Publishing Limited 2010 Customer services...
Journal Articles
Library Review (2005) 54 (1): 24–35.
Published: 01 January 2005
... manager to ask “what do we do?” and then set the questions in terms of functionality rather than service. © Emerald Group Publishing Limited 2005 Public libraries New Zealand Mystery shoppers Customer services quality Customer service management Mystery shopping uses trained...
