.... , ISBN: ISBN 0 8389 0787 3   £32.95 Distributed by The Eurospan Group Reference services Effectiveness I started to write this review many times but continually failed to progress – I keep getting in the way. It would be easy just to say that this book bears the imprimatur...

... Libraries Planning Effectiveness The present government in the UK favours strategies and plans as service development tools, particularly since they enable central government and its politicians and civil servants to have a closer degree of control over their local government equivalents...

... that the libraries serve can understand and evaluate the appropriateness and effectiveness of their services. They need to be categorical in stating the exact aims and objectives, which are quantifiable. Our investigation also revealed that the majority, if not all, of the librarians did not formulate the mission...