... of marketing and sales, but not yet in public libraries. Peggy Sisselman can be contacted at: psisselman@gmail.com © Emerald Group Publishing Limited 2009 Individual perception Reference services Social dynamics Customer satisfaction Interpersonal communications The reference interview...

... to be more newsworthy, and it may be an attempt to hide the number of women in the profession, perhaps to attract more male workers (Robinson, 2006 , p. 11). Librarianship Individual perception Librarianship history The professional image and the self‐image of librarians are influenced...