...Andrew Williamson Awareness and implementation of appropriate quality assurance procedures at each stage in the process of digital preservation is vital for achieving the goals of long‐term access and integrity of electronic information, and maximising the return on the high levels of investment...

... for a variety of purposes and the following remarks are based on that experience, with the aim of looking at the process of library review from the external reviewer’s perspective. Academic libraries Quality assurance © MCB UP Limited 1996 Again, the library review part of the process...

..., it is an opportunity to examine policies and processes in a constructive way and, after the review, to take difficult decisions with the unequivocal support of management. Quality assurance University libraries Undoubtedly, the preparation for a departmental review is the most useful part of the process...

... for monitoring total customer experience (TCE). © MCB UP Limited 1994 Customer satisfaction Customer service Libraries Quality assurance Quality audit In the ever‐more competitive world of information and document delivery channels, libraries need to focus sharply on customer...