...Andrew Williamson Awareness and implementation of appropriate quality assurance procedures at each stage in the process of digital preservation is vital for achieving the goals of long‐term access and integrity of electronic information, and maximising the return on the high levels of investment...

... Quality assurance © MCB UP Limited 1996 A review process more familiar to British librarians is the exceptional internal review. In recent years, such reviews have taken place at the Universities of Newcastle, Nottingham and York, among others. They can be, and have been set up for a large...

... and administrators from within the university. The process has some major advantages in that, before the review, it is an opportunity to examine policies and processes in a constructive way and, after the review, to take difficult decisions with the unequivocal support of management. Quality assurance...

... experience which may embrace leisure and recreation, culture, education, space and social interaction as well as documents and information. The preceding case studies demonstrate two things: © MCB UP Limited 1994 Customer satisfaction Customer service Libraries Quality assurance...