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Keywords: Reference service
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Journal Articles
Innovative adaptations and challenges in academic library reference services amid the COVID-19 pandemic: a systematic review
Available to Purchase
Global Knowledge, Memory and Communication 1–19.
Published: 16 December 2025
... by using digital tools and enhancing virtual reference services. Libraries used social media, video conferencing and virtual chat platforms to address user needs effectively. Key adjustments included providing 24/7 virtual support, using platforms like Zoom and Microsoft Teams, and developing personalized...
Journal Articles
Infrastructure needed for digital reference service (DRS) in university libraries: An exploratory survey in the Punjab, Pakistan
Available to Purchase
Library Review (2013) 62 (6-7): 420–428.
Published: 06 September 2013
...Amara Malik; Khalid Mahmood Purpose Modern information and communication technologies (ICTs) are transforming reference service (RS) from physical to virtual. The paper aims to explore the current status of ICT infrastructure necessary for delivering effective digital reference service (DRS...
