... libraries and librarians. Sonam Wangdi can be contacted at: swangdi@uwice.gov.bt 21 12 2019 29 05 2020 13 07 2020 03 08 2020 04 08 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Libraries Service Higher...

... librarians should find very useful and it could also form the basis of staff training i.e. making all higher education library staff more aware of the concept of convergence but also, via the case studies, of the views of other student services and the issues they face, which are very similar...

...Jennifer Rowley Jenny   Hayes , Frances   Dredge . Managing customer service . Aldershot : Gower   1998 . 192 pp , ISBN: 0 566 08005 2   £12.99 service Managing Customer Service is intended as a hands‐on′′ guide which is written for those involved...

... Service In recent years there has been a spate of books about the Internet written for library and information workers, so it seems reasonable to begin by asking if we really need another one. The authors of this book describe it as “a basic introductory text, a sort of introduction...

... in the provision of higher education through modularization and new methods of course delivery, among others. Reviews levels of resourcing and discusses the effects on library services. Examines service provision, information skills, teaching and management issues; and highlights the resulting problems...