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1-8 of 8
Keywords: Service quality
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Journal Articles
Factors affecting intention of academic librarians in Pakistan universities to use AI tools: an extension of the UTAUT model
Available to Purchase
Global Knowledge, Memory and Communication (2025)
Published: 28 July 2025
... positive relationship with the self-designed construct, service quality (SQ). Research limitations/implications The current research was limited to university libraries and used a cross-sectional study because of time constraints. Practical implications Training programs, tailored to a given...
Includes: Supplementary data
Journal Articles
RETRACTED: DeLone and McLean’s reformulated information systems success model: a systematic review of available literature in public sector (2011-2022)
Available to Purchase
Global Knowledge, Memory and Communication (2025) 74 (3-4): 1320–1335.
Published: 08 June 2023
... Total 42 100 Source : Table by authors As mentioned by Figure 5 , there are the seven variables of DeLone and Mclean’s (2003) reformulated ISS model named as: system quality (Sys.Q); information quality (Inf.Q); service quality (Ser.Q); use (U); intention to use (Int.U); user...
Journal Articles
Global research on library service quality: a bibliometric analysis and knowledge mapping
Available to Purchase
Global Knowledge, Memory and Communication (2022) 71 (4-5): 253–273.
Published: 19 June 2021
...Murtaza Ashiq; Shafiq Ur Rehman; Dilnaz Muneeb; Shakil Ahmad Purpose This study aims to examine the publishing and citation trends on library service quality (LSQ) in the past five decades (1972–2020). Additionally, this bibliometric study investigates the top authors, countries, organizations...
Journal Articles
Professional commitment and library-users’ perceived service quality in university libraries: a survey in the Pakistani academic environment
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Global Knowledge, Memory and Communication (2022) 71 (8-9): 789–799.
Published: 28 December 2020
... service quality of the respective libraries. Design/methodology/approach This is a quantitative study which based on questionnaire survey. A cross-sectional design was adopted for this study in which data were collected from two different populations (i.e. professional librarians and their library...
Journal Articles
Measuring service quality in an academic library: an Indian case study
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Library Review (2007) 56 (3): 234–243.
Published: 27 March 2007
... to measure both respondent satisfaction and perception of service quality. Analysis of the collected data made use of the chi‐square method. Findings The results would appear to indicate that the JNU library is not lacking in quality of service. However, we need to note that quality information service...
Journal Articles
Library Review (2003) 52 (8): 404–405.
Published: 01 November 2003
... (hardback); ISBN 0 7890 1731 8 (paperback) US$69.95 (hardback); US$49.95 (paperback) ‘The Reference Librarian’ monograph series © MCB UP Limited 2003 --> Service quality Library users Conflict Interpersonal communications Users or patrons of libraries can be “difficult” in many...
Journal Articles
Impediments to qualitative services in academic libraries in Nigeria: an examination of libraries in four institutions in Kwara State
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Library Review (2002) 51 (2): 100–106.
Published: 01 March 2002
... and acquire necessary materials. Many library performances said to be of a low standard are due to being financially handicapped to provide the necessary means. © MCB UP Limited 2002 Academic libraries Nigeria Service quality The success of any library depends on its ability to meet its...
Journal Articles
The Manager and the Library: A Review of Some General and Industrial Management Books and Their Relevance to Library Management
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Library Review (1994) 43 (1): 39–45.
Published: 01 February 1994
... Libraries Management Masters of business administration Service quality Time management Training Note: This paper was subsequently published in Librarian Career Development, Volume 2 Number 2, 1994. References 1 . Hill , L.A. , Becoming a Manager: Mastery of a New Identity...
