...Lisana Lisana; Cathrine Abigael Christy Purpose This study aims to investigate how community culture and service quality influence trust in digital banking and examines the role of trust in shaping users’ continuance intention toward digital banking services. Design/methodology/approach...

... positive relationship with the self-designed construct, service quality (SQ). Research limitations/implications The current research was limited to university libraries and used a cross-sectional study because of time constraints. Practical implications Training programs, tailored to a given...

... 2022 19 04 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only DeLone and McLean information systems success model System quality Information quality Service quality Use Intention to use User satisfaction Net benefits...

...Murtaza Ashiq; Shafiq Ur Rehman; Dilnaz Muneeb; Shakil Ahmad Purpose This study aims to examine the publishing and citation trends on library service quality (LSQ) in the past five decades (1972–2020). Additionally, this bibliometric study investigates the top authors, countries, organizations...

... service quality of the respective libraries. Design/methodology/approach This is a quantitative study which based on questionnaire survey. A cross-sectional design was adopted for this study in which data were collected from two different populations (i.e. professional librarians and their library...

... to measure both respondent satisfaction and perception of service quality. Analysis of the collected data made use of the chi‐square method. Findings The results would appear to indicate that the JNU library is not lacking in quality of service. However, we need to note that quality information service...

... (hardback); ISBN 0 7890 1731 8 (paperback)   US$69.95 (hardback); US$49.95 (paperback) ‘The Reference Librarian’ monograph series © MCB UP Limited 2003 --> Service quality Library users Conflict Interpersonal communications Users or patrons of libraries can be “difficult” in many...

... and acquire necessary materials. Many library performances said to be of a low standard are due to being financially handicapped to provide the necessary means. © MCB UP Limited 2002 Academic libraries Nigeria Service quality The success of any library depends on its ability to meet its...

... Libraries Management Masters of business administration Service quality Time management Training Note: This paper was subsequently published in Librarian Career Development, Volume 2 Number 2, 1994. References 1 . Hill , L.A. , Becoming a Manager: Mastery of a New Identity...