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Keywords: Service quality assessment model
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Journal Articles
Global Knowledge, Memory and Communication (2021) 70 (4-5): 325–338.
Published: 20 August 2020
...Md. Jahangir Alam; Muhammad Mezbah-ul-Islam Purpose The purpose of this paper is to develop a service quality assessment model for academic libraries using SERVQUAL and validate the model surveying teachers, students and researchers. Design/methodology/approach A model was developed, including...
