... of marketing and sales, but not yet in public libraries. Peggy Sisselman can be contacted at: psisselman@gmail.com © Emerald Group Publishing Limited 2009 Individual perception Reference services Social dynamics Customer satisfaction Interpersonal communications The reference interview...

...). Information society Literacy Knowledge Social dynamics The notion that we now live in an information society, a society dependent on the creation, manipulation, commercialisation, delivery and consumption of information, is a theory which has evolved over the past 50 years or so. As a theory...