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Volume 12, Issue 4
10 December 2009
Housing, Care and Support Cover Image for Volume 12, Issue 4
Review Article| December 10 2009

Personalisation: the implications for housing and communities

Publisher: Emerald Publishing
Online ISSN: 2042-8375
Print ISSN: 1460-8790
© Emerald Group Publishing Limited
2009
Housing, Care and Support (2009) 12 (4): 18–23.
https://doi.org/10.1108/14608790200900026

This article considers the implications of personalisation for housing providers, commissioners and customers, using the example of housing‐related support. Opportunities and challenges are identified.

Keywords: Housing, Personalisation, Challenges, Commissioners, Providers, Customer experiences
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© Emerald Group Publishing Limited
2009
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