.../methodology/approach The paper is an invited opinion piece and comment based on the specialist experience and viewpoint of the author in working with advocacy services in the UK and in the USA. Findings The new operational guidance is welcomed, with some provisos. Specifically, any emphasis on training...

... and non‐judgemental casework service that offers them some pathway to help, assistance and a secure sense of self and place. The caseworker is able to facilitate all this by the service they offer to their clients by recognising and responding to the values of empowerment, advocacy and a victim‐centred...