... for providers, but will also present challenges and additional demands on both providers and commissioners of services. The article offers two particular principles that the provider Hanover is using to guide its approach to changing its relationship with residents and to give them the power to exercise control...

...Merron Simpson This article considers the implications of personalisation for housing providers, commissioners and customers, using the example of housing‐related support. Opportunities and challenges are identified. Housing Personalisation Challenges Commissioners Providers Customer...