Keywords: Cultural change
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Journal Articles

Getting closer to young people: an example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture

Veronica Coatham, Suzanne Lazarus, Peter Dalton
Journal: Housing, Care and Support
Housing, Care and Support (2011) 14 (2): 51–60.
https://doi.org/10.1108/14608791111187401
Published: 23 May 2011
... and behaviours of young people, requiring service delivery staff and heads of departments to examine and change a number of organisational policies and practices. In addition, the research project contributed to evolving cultural change within the organisation and how young people were regarded. Research...
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